1. Information We Collect
Varnesbury collects personal information provided directly by owners when requesting services, submitting inquiries, or communicating with our team. This information includes:
- Pet Parent Contact Information: Full name, email address, phone number, and physical neighborhood or address for in-home care delivery.
- Pet Care Details: Animal name, type, breed, age, temperament notes, dietary habits, and handling instructions.
- Communication Records: Visit feedback, service preferences, and customer support inquiries.
2. How We Use Collected Information
We use owner and pet information exclusively for legitimate care coordination purposes, including:
- Evaluating caregiver availability for requested dates and service windows.
- Preparing caregivers with instructions regarding pet temperament, feeding schedules, and safety.
- Providing visit summaries, status updates, and customer support.
- Maintaining service records to ensure continuity of care across recurring visits.
3. Data Sharing and Third-Party Services
We do not sell, rent, or trade your personal information. When transitioning to a production environment, data may be processed through trusted third-party providers strictly for:
- Secure email dispatch and transactional notifications.
- Encrypted payment gateways (payment processing is handled directly by PCI-compliant providers; Varnesbury does not store complete cardholder numbers).
- Hosting and cloud server infrastructure.
4. Data Retention and Security Practices
We implement reasonable physical, technical, and organizational measures to safeguard pet and owner details from unauthorized access, disclosure, or alteration. Information is retained only as long as necessary to fulfill service agreements or satisfy legal obligations.
5. Your Privacy Rights
Depending on your jurisdiction, you have the right to:
- Request access to the personal records we hold regarding you and your pet.
- Request corrections to outdated or incomplete contact information.
- Request deletion of your non-essential customer profile details upon termination of service.
6. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational or regulatory changes. Any revisions will be published here with an updated effective date.
7. Contact for Privacy Questions
If you have questions regarding this Privacy Policy or how your information is handled, please contact our team at:
Varnesbury Privacy Desk
Email: [email protected]
Phone: +1 (800) 555-0199